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Metrology Support
Solution home
Troubleshooting & Ticket Center
Troubleshooting & Ticket Center
Graphics Compatibilty Solution
Ada GPU Not Compatible with SHINING 3D Scanning Software
NVIDIA 50-Series GPU Compatibility Issues Solution
Error Codes
Software error (0xc0000142) on Windows 11 version 24H2
FreeScan UE - Dongle update when "Dongle has expired"
FreeScan Trak Pro Series - Dongle update when "Dongle has expired (H0041)"
Reoccurring Issues
Scanner is offline and showing as SHINING-CAM in device manager
USB Port Power Settings to Resolve Connection Issues
Scan Data Cleared After Pausing and Resuming Scan
Metrology Logfiles Collection
Troubleshooting Guide: Screen Flickering Issue in Shining 3D Software
Wireless Connection Issues
FreeScan Trak Nova / ProW, FreeScan UE Pro2 Cannot Connect Router
