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Troubleshooting & Ticket Center

Troubleshooting & Ticket Center

Error Codes

Software error (0xc0000142) on Windows 11 version 24H2
FreeScan UE - Dongle update when "Dongle has expired"
FreeScan Trak Pro Series - Dongle update when "Dongle has expired (H0041)"

Reoccurring Issues

Scanner is offline and showing as SHINING-CAM in device manager
USB Port Power Settings to Resolve Connection Issues

APAC Headquarters
SHINING 3D Tech. Co., Ltd.
Hangzhou, China
P: +86-571-82999050
No. 1398, Xiangbin Road, Wenyan, Xiaoshan, Hangzhou, Zhejiang, China, 311258

EMEA Region
SHINING 3D Technology GmbH.
Stuttgart, Germany
P: +49-711-28444089
Mo-Fr 9:00-17:00 (not on public holidays in Germany)
Breitwiesenstraße 28, 70565, Stuttgart, Germany

Americas Region
SHINING 3D Technology Inc.
San Leandro, United States
P: +1(888)597-5655
2450 Alvarado St #7, San Leandro, CA 94577

Email: sales@shining3d.com
Press / Media Information: marketing@shining3d.com