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Troubleshooting & Ticket Center

Troubleshooting & Ticket Center

Error Codes

Software error (0xc0000142) on Windows 11 version 24H2
FreeScan UE - Dongle update when "Dongle has expired"
FreeScan Trak Pro Series - Dongle update when "Dongle has expired (H0041)"

Reoccurring Issues

Scanner is offline and showing as SHINING-CAM in device manager
USB Port Power Settings to Resolve Connection Issues
Scan Data Cleared After Pausing and Resuming Scan
Metrology Logfiles Collection
Ada GPU Not Compatible with SHINING 3D Scanning Software

APAC Headquarters
SHINING 3D Tech. Co., Ltd.
Hangzhou, China
P: +86-571-82999050
No. 1398, Xiangbin Road, Wenyan, Xiaoshan, Hangzhou, Zhejiang, China, 311258

EMEA Region
SHINING 3D Technology GmbH.
Stuttgart, Germany
P: +49-711-28444089
Mo-Fr 9:00-17:00 (not on public holidays in Germany)
Breitwiesenstraße 28, 70565, Stuttgart, Germany

Americas Region
SHINING 3D Technology Inc.
San Leandro, United States
P: +1(888)597-5655
2450 Alvarado St #7, San Leandro, CA 94577

Email: sales@shining3d.com
Press / Media Information: marketing@shining3d.com