Metrology Logfiles Collection

General Information Required :

• software version
• scanner model
• screenshots or recordings (help to know when an issue occurs)
• If possible, project files

PC Configuration informations :

1. Download the provided Get PC Specs.bat file from the attachment below.

2. Double click it, when prompted, press any key to continue.

3. the PC configuration summary will be saved to systeminfo.txt :
   

Logs collection Instructions :

Combo/Combo+, UE Pro2, Trio

General logfiles (Software,Client and server, algorithm)

1. Navigate to : Software installation directory\ (In most cases: C:\Program Files\Shining3d\FreeScan)

2. Locate folder \log\  and collect it.

3. Share this folder with us.

1. Navigate to : Software installation directory\syncservice\log
2. Locate folder \log\  and collect it.
3. Share this folder with us.

In case of Calibration fail :

1. Navigate to Software installation directory\res\calibrationFailedLog
2. Locate calibrationFailedLog  and collect it.
3. Share this file with us.

In case of Software Crash :

1. Navigate to Software installation directory\
2. On search bar, type in dmp and / or dump and collect .dmp files or crashDump file
3. Share this file with us.

In case of Login fail :

1. Navigate toSoftware installation directory\SnCommunity
2. Locate folder \logs\  and collect it.
3. Share this folder with us.

Trak Pro2, Trak ProW and NOVA

General logfiles (Software,Client and server, algorithm)

1. Navigate to : Software installation directory\ (In most cases: C:\Program Files\Shining3d\FreeTrak_TRAK)

2. Locate folder \log\  and collect it.

3. Share this folder with us.

1. Navigate to : Software installation directory\syncservice\log
2. Locate folder \log\  and collect it.
3. Share this folder with us.

In case of Calibration fail :

1. Navigate to Software installation directory\res\calibrationFailedLog
2. Locate calibrationFailedLog  and collect it.
3. Share this file with us.

In case of Software Crash :

1. Navigate to Software installation directory\
2. On search bar, type in dmp and / or dump and collect .dmp files or crashDump file
3. Share this file with us.

In case of Login fail :

1. Navigate toSoftware installation directory\SnCommunity
2. Locate folder \logs\  and collect it.
3. Share this folder with us.

OptimScan Q series (Q9, Q12 and Q9HD, Q12HD)

General logfiles (Software,Client and server, algorithm)

1. Navigate to : Software installation directory\ (In most cases: C:\Program Files\Shining3d\OptimScanQ)

2. Locate folder \log\  and collect it.

3. Share this folder with us.

1. Navigate to : Software installation directory\syncservice\log
2. Locate folder \log\  and collect it.
3. Share this folder with us.

In case of Calibration fail :

1. Navigate to Software installation directory\res\calibrationFailedLog
2. Locate calibrationFailedLog  and collect it.
3. Share this file with us.

In case of Software Crash :

1. Navigate to Software installation directory\
2. On search bar, type in dmp and / or dump and collect .dmp files or crashDump file
3. Share this file with us.

In case of Login fail :

1. Navigate toSoftware installation directory\SnCommunity
2. Locate folder \logs\  and collect it.
3. Share this folder with us.

OptimScan 5M+

General logfiles :

1. Navigate to C:\Shining3d\OptimScan\)
2. Locate folder \log\  and collect it.
3. Share this folder with us.

Calibration issues - logfiles :

1. Navigate to C:\Shining3d\OptimScan\res\)
2. Locate folder \5M\ or \5MP\ (depending on device)  and collect it.
3. Share this folder with us.

Shining Passport - logfiles :

1. Navigate to C:\Shining3d\OptimScan\SnCommunity\)
2. Locate folder \Logs\  and collect it.
3. Share this folder with us.

Software Crash : 

1. Navigate to C:\Shining3d\OptimScan\SnCommunity\)
2. Locate folder EinScanDump-*Date_hour*.dmp  file and collect it.
3. Share this file with us.