Metrology Logfiles Collection

General Information Required :

• software version
• scanner model
• screenshots or recordings (help to know when an issue occurs)
• If possible, project files

PC Configuration informations :

1. Download the provided Get PC Specs.bat file from the attachment below.

2. Double click it, when prompted, press any key to continue.

3. the PC configuration summary will be saved to systeminfo.txt :
   

Logs collection Instructions :

Combo/Combo+, UE Pro2, Trio

General and mandatory logfiles :

1. Navigate to C:\Users\Public\Shining3d\FreeScan\)
2. Locate folder \log\  and collect it.
3. Share this folder with us.

In case of Calibration fail :

1. Navigate to C:\Users\Public\shining3d\FreeScan\res\
2. Locate calibrationFailedLog  and collect it.
3. Share this file with us.

Trak Pro2, Trak ProW and NOVA

General and mandatory logfiles :

1. Navigate to C:\Users\Public\Shining3d\FreeTrak_TRAK\)
2. Locate folder \log\  and collect it.
3. Share this folder with us.

1. Navigate to C:\Users\Public\Shining3d\FreeTrak_TRAK\SnCommunity)
2. Locate folder \logs\  and collect it.
3. Share this folder with us.

OptimScan Q12

General and mandatory logfiles :

1. Navigate to C:\Users\Public\Shining3d\OptimScan Q12\)
2. Locate folder \log\  and collect it.
3. Share this folder with us.

OptimScan 5M+

General logfiles :

1. Navigate to C:\Shining3d\OptimScan\)
2. Locate folder \log\  and collect it.
3. Share this folder with us.

Calibration issues - logfiles :

1. Navigate to C:\Shining3d\OptimScan\res\)
2. Locate folder \5M\ or \5MP\ (depending on device)  and collect it.
3. Share this folder with us.

Shining Passport - logfiles :

1. Navigate to C:\Shining3d\OptimScan\SnCommunity\)
2. Locate folder \Logs\  and collect it.
3. Share this folder with us.

Software Crash : 

1. Navigate to C:\Shining3d\OptimScan\SnCommunity\)
2. Locate folder EinScanDump-*Date_hour*.dmp  file and collect it.
3. Share this file with us.