Hardware & Software Version

• Applicable Software: All Shining 3D Software

• Personal Computer Hardware: XMG laptops, Shining 3D Scan Book

Error Identification

Error Description

• Symptoms: The screen flickers only when the software is running. This is purely a visual issue and does not appear in screen recordings or during a TeamViewer session.

• Occurrence: This issue arises when the AMD GPU is used instead of the NVIDIA GPU. It specifically affects laptops or PCs equipped with an AMD CPU that has an integrated GPU.

• Frequency: Sometimes (4 out of 10).

Tools Required

• Control Panel from XMG, available from the official XMG Downloads portal.

• Ensure that the correct model of the laptop or tower is selected before proceeding.

Solution

Step-by-Step Instructions

1. Download and install the Control Center from XMG Downloads - Download Portal .

2. Open the Control Center application.

3. Change the GPU configuration to "Discrete GPU only" or "Dedicated GPU" (located in the bottom right corner).
   

4. Restart the laptop, or allow the software to restart it automatically.

5. If the issue persists, manually update the required drivers from the manufacturer’s website:

   • Update the AMD chipset drivers.

   • Before switching to the discrete GPU, update the OEM version of AMD GPU drivers (e.g., Driver-AMD_VGA_OEM_ORIGINAL.zip).

Verification

The issue is resolved when:

• The screen flickering no longer occurs while the software is running.

• Only one GPU is displayed in the NVIDIA Control Panel.

• The NVIDIA Control Panel displays more than four settings tabs.

• The display is directly connected to the dedicated GPU.

Preventive Measures

• There are no direct preventive measures; this issue will always occur if the settings are not properly configured.

• While it may not impact scanning functionality, ensuring the correct settings helps prevent unnecessary software bugs or system instability.

Note: If this does not solve the problem, please contact Shining 3D Support using this link.