Users using NVIDIA 50-Series Graphic Cards may experience
FreeScan/EXScan/OptimScan software freezing or unresponding issues
during scanning.
This is a known issue and can be resolved by installing specific NVIDIA
driver version.
Solution:
If you couldn't navigate to the correct driver download links, please follow
the steps below.
Step 1 Enter NVIDIA Driver Download Page:
Click this link to go to the NVIDIA driver download page: Download NVIDIA Driver
Step 2 Manually Search and Download Driver:
For Users of NVIDIA GeForce RTX 50XX GPU, please select and search:
Download this driver for GeForce Game Ready Graphics:
Download this driver for NVIDIA Studio Graphics:
For Users of NVIDIA RTX Ada 5000 GPU, please select and search:
Download this driver:
Step 3 Install the Driver and Restart PC.
If you still encounter software compatibility issues (e.g., cannot open integrated SHINING3D Inspect, cannot import STL/STP file, etc.), please open NVIDIA Control Panel > Manage 3D Settings > Threaded Optimization > Off.
If you experience any issues with the download or need further assistance, please feel free to contact us at metrology_support@shining3d.com and we will get back to you as soon as possible.
Hope you enjoy SHINING 3D product！