Scanner is offline and showing as SHINING-CAM in device manager

Hardware & Software Version
Applicable Software: All Einscan, Einstar and FreeScan scanners 
Operating System: Windows 10/11 

Error Identification / Symptoms :  

• The scanner is offline in the software interface while it is connected to the computer.
• Scanner is visible as SHINING-CAM in device manager

Occurrence : 

• This issue happens when FireWall, Windows, Antivirus program, block driver installation, or installation of software did not go as planned.

Tools Required

• A PC running Windows 10 or 11

• Device Manager

• Administrative privileges to modify system settings

Solution
Step-by-Step Instructions

1. Open Device Manager

   • Press Windows + X and select Device Manager.

     
     
2. Select Shining-Cam

   • Right click on SHINING-CAM and select “update driver”
     

3. Locate driver folder

   • Then select “Browse my computer for drivers”
     
      

4. Update Driver localy

   • Browse “Resource” folder in the software install path pictured below. Select “OK” and hit “next”

     

Verification

• The scanner is recognized by the software without disconnecting.

• The scanner remains online and functions correctly without interruptions.

Note: If the problem persists, please contact Shining 3D Support with the generated log files for further assistance.