FreeScan Omni Log-Files

To retrieve the device log files, please refer to the instructions below:

1. Connect the FreeScan Omni to the computer via a wired connection or hub.
2. Launch the FreeScan software and establish the connection to the scanner.
3. Open the Scanner Folder > Export Logs
4. Select the date of the reported error > Import to PC
5. Finally, rename the folder with the serial number of the scanner and send it to us.