FreeScan UE - Dongle update when "Feature has expired (H0041)"


This article will explain you how to update the dongle


Index


When the dongle is connected it should shine red.


Der Dongle sollte auch im Gerätemanager zu sehen sein (rot umrandet). 



When you get such a message when opening the software you need to update the dongle.



1. Collect the dongle information


For the update you need to download this tool here:

https://drive.google.com/file/d/1rNGda2wEYC-QTi8nJ2jPOkdU_JNKGhDj/view?usp=sharing


After you download the UE_DongelUpdateTool.exe please double click on it to start it. Then choose the "Update of existing protection key" (surrounded red) and click on the "collect information" button  (surrounded orange). 


Then a new window pops up. Please chose there the location were you want to save the file and then click on save.  


2. Send the collected information


Please send this file to our metrology_support@shining3d.com mail. 

Important: Please also send us the model type you are using (UE7, UE11or UEP) and also the serial number of the calibration board and of the scanner. To avoid spelling issues you can send a picture of the board like bellow. 




3. Update the dongle


you will receive a new file from us via mail. Please save the file on you PC. Then start the UE_DongelUpdateTool.exe again and click on the "Apply License File"(surrounded red) . After that please click on the icon with the 3 points (surrounded orange) 


A new window pops up. Please go to the location were you saved the new file. Click on the file and then click on "Open"


Please click now on "Apply Update"

You should see now a message like bellow that the update was successful (red surrounded).


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